1) Overview

This policy explains how orders are processed and delivered by DCPLYN Ltd (“we”, “us”). It applies to deliveries within the United Kingdom only. For returns and cancellations, please see our Return & Refund Policy.

2) Where we deliver

We currently deliver to addresses within the UK (including mainland UK and Northern Ireland). We do not offer international delivery at this time.

3) Delivery partners

Orders are dispatched via Royal Mail or another comparable tracked UK carrier where appropriate. The exact service used depends on the size, weight and destination of your parcel.

4) Delivery options & costs

Delivery options and prices are shown at checkout and depend on the items in your basket and your address. Any express or Saturday delivery options (when available) will be clearly labelled. Delivery charges are non-refundable unless the order is cancelled under the Consumer Contracts Regulations or the item is faulty (see Return & Refund Policy).

5) Processing & dispatch times

• We aim to process and dispatch orders within 1–2 business days (Monday–Friday, excluding UK public holidays).
  
• Orders placed after our daily cutoff or during weekends/bank holidays are processed on the next business day.
  
• During peak periods or product launches, processing may take longer.

6) Delivery estimates

Estimated delivery windows are shown at checkout and in your dispatch email. These are estimates only and not guaranteed. While we work closely with our carriers, we are not responsible for delays caused by the carrier, adverse weather, strikes, or other events beyond our reasonable control.

7) Tracking & notifications

You’ll receive an order confirmation email when your order is placed and a dispatch email (with tracking where applicable) once your parcel leaves us. Tracking updates may take time to appear after dispatch.

8) Address accuracy & changes

Please check your delivery address carefully at checkout. We are unable to redirect parcels once they have been dispatched. If you need to change your address, contact us via the Contact page immediately after ordering — changes cannot be guaranteed.

9) Safe places & delivery instructions

If you provide delivery instructions (e.g., safe place or neighbour), you accept responsibility for the parcel once delivered according to those instructions.

10) Missed delivery & collection

If you miss a delivery, your carrier will usually leave a card or attempt re-delivery/collection. If the parcel is returned to us because it was not collected in time or the address was incorrect/incomplete, we will refund the items less the original delivery cost once received back, or we can re‑ship after collecting the additional delivery fee.

11) Undeliverable, lost or damaged parcels

If your parcel is delayed, lost or damaged in transit, contact us via the Contact page with your order number and (for damage) clear photos. We will liaise with the carrier and update you on next steps. Approved claims for damage/incorrect items will include replacement or refund, and we will cover reasonable return postage where applicable.

12) Split deliveries

To get items to you faster, we may ship your order in multiple parcels at no extra cost. You will receive a dispatch notification for each parcel.

13) Pre‑orders & product launches

For pre-orders or limited releases, the estimated dispatch date will be stated on the product page or in your order confirmation. Your order will ship when all items in the order are ready, unless we advise otherwise.

14) Risk & title

Risk in the products passes to you on delivery to the address/person you specify (or when you collect), not when handed to the carrier (unless you arrange your own carrier). Title to the products passes to you when we receive full payment.

15) Contact & delivery address

• Contact: https://dcplyn.com/pages/contact
• Postal: DCPLYN Ltd, 25 Wilne Street, Leicester, LE2 0EA, England, United Kingdom

16) Changes to this policy

We may update this policy from time to time. The latest version will always be shown on this page. Where required by law, we will notify you of material changes.

 

 

Last updated: 25 September 2025