1) Overview

This policy explains how returns, exchanges, cancellations and refunds work for purchases made from DCPLYN Limited (“we”, “us”). It applies to UK consumers only. Your statutory rights are not affected.

2) Your legal right to cancel (online orders)

Under the Consumer Contracts Regulations 2013, most online customers have a 14‑day cooling‑off period starting the day after delivery (or after the last item in a multi‑item order). If you cancel within this period:

• Tell us you are cancelling within 14 days of delivery (see Section 10 for how).
• Return the items within 14 days of telling us you are cancelling.
• We will refund the item price and our standard delivery cost. Any premium/express upgrade is non‑refundable.
• You are responsible for return postage unless the item is faulty, damaged or incorrect.
• We may make a deduction for diminished value if items were handled beyond what’s necessary to check their nature, characteristics and functioning.
• Refunds are made within 14 days of the earlier of (a) our receipt of the goods, or (b) you providing evidence of having sent them back.

3) Our goodwill policy (returns beyond the legal minimum)

In addition to your legal right to cancel, we accept change‑of‑mind returns of eligible items within 30 days of delivery, provided they meet the conditions in Section 4. Refunds under this goodwill policy exclude original delivery costs.

4) Eligibility (condition of returned items)

To be eligible, items must be:

• Unworn and unused, with original tags attached and in original packaging;
• Free from deodorant/makeup marks, scents (e.g., perfume), pet hair and damage;
• Accompanied by a valid order number/proof of purchase;
• Returned from the UK.

5) Non‑returnable items (unless faulty)

• Gift cards;
• Personalised/monogrammed items;
• Underwear/swimwear or sealed hygiene items once unsealed;
• Items marked Final Sale or otherwise non‑returnable;
• Returns outside the stated time windows;
• Items not in resaleable condition.

6) Sale/markdown items

Sale/markdown items are not eligible for returns unless faulty (you retain your rights if an item is defective).

7) Faulty, damaged or incorrect items (Consumer Rights Act 2015)

If an item is faulty, damaged in transit, or not as described:

• Contact us within 48 hours of delivery with your order number and clear photos (see Section 10).
• Within 30 days of delivery you may have a short‑term right to reject for a full refund. After 30 days, we may offer a repair or replacement first; if unsuccessful, a price reduction or refund may be due.
• Approved claims: we cover reasonable return postage and replacements are shipped at our cost.

8) Exchanges

Exchanges are offered subject to stock. If the requested size/colour is unavailable, we will process a refund instead. Exchanges follow the same condition checks as returns.

9) Return shipping & responsibility

Change‑of‑mind returns:

• You pay return postage.
• Faulty/incorrect items: We cover reasonable return postage once approved.
• You are responsible for the goods until delivered to us; please use a tracked service and keep proof of posting.
• If a parcel is refused, undeliverable due to an incorrect address, or not collected from a pickup point in time, we will refund the item(s) less the original delivery cost once the parcel is returned to us.

10) How to start a return or cancellation

1. Go to our Contact page and submit a request with your order number, item(s), and reason (return/exchange/cancellation).
2. We’ll reply with return instructions and, where applicable, a return merchandise authorisation (RMA).
3. Package items securely; include your name and order number inside the parcel.
4. Obtain and retain a postal receipt and tracking.

We use Royal Mail for deliveries; you may use Royal Mail or another tracked carrier for returns.

11) Refunds (how and when)

• Refunds are issued to your original payment method (e.g., Shopify Payments/Stripe or PayPal) after inspection.
• Please allow 5–10 business days after approval for the refund to appear (card issuers vary).
• If items are not returned in original condition, we may offer a partial refund, decline the return, or return the item to you.
• Promotions & bundles: If a return causes an offer to no longer apply (e.g., Buy‑One‑Get‑One), the refund may be adjusted to reflect the items you keep. For bundles, all components must be returned together.

12) Gifts

If the item was marked as a gift and shipped directly to you, we will refund the original payment method (we do not issue store credit). If the gift giver had the order shipped to themselves, we will refund the original purchaser.

13) Pre‑orders & made‑to‑order

The return window starts on delivery, not the order date. For made‑to‑order or personalised items, see the Non‑returnable list unless faulty.

14) Proof of purchase

We require your order number, transaction ID or other adequate proof of purchase to process returns or exchanges.

15) Contact & return address

• Contact: https://dcplyn.com/pages/contact
• Return address: DCPLYN Ltd, 25 Wilne Street, Leicester, LE2 0EA, England, United Kingdom

16) Policy changes

We may update this policy from time to time. The latest version will always be shown on this page. Where required by law, we’ll notify you of material changes.

 

Last updated: 25 September 2025